Shipping Cost and Information

Free overnight priority shipping on all orders over $100.

Ordering:

We accept orders online for shipment though overnight service or pickup at our location on Pine Island, Florida.

Shipping days:

We ship Monday, Tuesday, Wednesday and Thursday for next day arrival. Orders received on Friday, Saturday or Sunday will ship the following Monday. We do not ship the day prior to any National Holidays.

When ordering online, please select the desired receive date from our handy calendar at check out.

All online orders must be received before 5 pm ET two days prior to shipment. If you have an emergency or last-minute order, please call us at 239-260-4720. A rush fee may apply.

Inventory:

Everyone loves our Sun Shrimp. Sometimes our demand exceeds our projected harvest, and all orders are subject to availability on a first come, first serve basis. If for some reason we do not have sufficient Sun Shrimp in stock for immediate shipment, or there is another delay, then we will contact and notify you directly.

We currently only ship Sun Shrimp in the Continental USA. We use UPS overnight services, and we cannot deliver to a Post Office box. Please provide a valid street address, an email and phone number so we or our shipping company can reach you.

Order Timeline:

Once the order is accepted by our system, you will receive an email with the order confirmation. Please make sure that all the information is correct. Especially the delivery address. On the day that the shrimp are harvested, packed and shipped, we will send you a shipping notification email showing the tracking number and the estimated delivery date. You can track the shipment yourself and ask that you make sure you make arrangements to receive the package and protect its perishable contents.

Packaging

All our shrimp are packed and shipped in sturdy re-usable coolers that will hold your shrimp at the correct temperature for up to 48 hours. Sun Shrimp uses both gel packs and dry ice depending on time of year, quantity ordered and shipping distance. If we do use dry ice, this will be clearly marked on the outside of the box. IF DRY ICE IS USED, CARE MUST BE TAKEN WHEN OPENING THE PACKAGE. DRY ICE CAN CAUSE BURNS AND OTHER INJURIES. EXTREME CARE MUST BE TAKEN WHEN REMOVING THE SUN SHRIMP FROM THE PACKAGE. DO NOT HANLDE DRY ICE WITHOUT THE PROPER PROTECTION.

Delivery

Sun Shrimp is not responsible for undelivered shipments. All our shipments are authorized to be delivered with NO SIGNATURE REQUIRED. This means that if UPS shows up at your door, and you are not there to receive it, they will leave it at your door. You must make arrangement to make sure the package is received and quickly stored in a refrigerator or freezer. You can follow the progress of your shipment online at www.ups.com

Refunds

Satisfaction guaranteed. If you have any questions or concerns about your order, please contact us immediately.

Phone (239) 260-4720 or email orders@sunshrimp.com

Β 

Β